FAQ's
About my care and anesthesia provider
What are the qualifications of NCAP anesthesiologists?
All NCAP anesthesiologists are board-eligible/board-certified and on average have more than 15 years of clinical experience. Additionally, some NCAP physicians are fellowship trained and provide care in cases that demand their highly specialized expertise.
What are the qualifications of NCAP Certified Registered Nurse Anesthetists?
Each CRNA is, at minimum, masters prepared, met their anesthesia training program requirements for clinical experience, and has successfully passed a National Certification Examination following graduation. NCAP CRNAs must also meet the requirements of Continued Professional Certification as established by the Board of Certification and Re-certification for Nurse Anesthetists. NCAP CRNAs have on average more than 12 years clinical experience.
What type of anesthesia will be used for my surgery or procedure?
All NCAP anesthesia providers are proficient in conscious sedation, local, regional and general anesthesia. The specific form of anesthesia used during your procedure will be based upon your medical history and the procedure being performed, in consultation with you and your surgeon. Your anesthesia provider continuously monitors your vital signs and supports your airway and cardiac function throughout your procedure.
How will an anesthesia provider be involved in my care after my surgery or procedure?
Based upon your medical history, type of procedure and request of your surgeon, post-operative anesthesia care may be indicated; if so, a NCAP anesthesia provider will transfer you to the post-operative care unit and will be available to evaluate and manage your care until you are discharged.
Whom can I contact if I have questions about my anesthesia prior to the day of my surgery or procedure?
You may contact your surgeon’s office, the hospital/facility at which your surgery or procedure will take place, or you may contact the NCAP office, 970-224-2985, and we will coordinate an anesthesia provider to speak with you.
About my insurance and billing questions
Will the hospital/facility or my surgeon bill include the charges for anesthesia?
Generally, no. The professional anesthesia services you receive will be billed separately from the hospital/facility and your surgeon’s professional fee. The anesthesia services take into account the nature, complexity and duration of your procedure, and the status of your health.
Will NCAP bill my insurance company for the services of the NCAP provider?
Yes. The applicable billing company, Medac for all NCAP, PLLC and Colorado sites of service, or AdvantEdge Healthcare Solutions for all NCAP IMH, LLC and Wyoming sites of service, will submit your claim to your insurance carrier(s). Insurance plan guidelines vary by plan and most insurance carriers pay only for services that they consider medically necessary. If after your insurance provider has paid NCAP’s claim, there is a balance due, NCAP’s billing company will coordinate payment details with you.
What forms of payment does NCAP accept?
We accept payment by cash, check or money order. You may also pay online or by phone using VISA, Mastercard, American Express or Discover. When mailing your payment, please include the payment stub of your statement.
How do I contact NCAP's billing service company?
Monday – Friday, 8a-5p MDT you may call the NCAP office; 970-224-2985 and your call can be transferred to a billing service representative.
About my rights and important forms
How will NCAP protect my privacy?
NCAP understands that medical information about you and your health is personal and is committed to preserving and protecting the privacy of your health information. In fact, NCAP is required to abide by federal and state law, and by the terms of its Notice of Privacy Practices (“NPP”). We are also required to provide you with our Notice of Privacy Practices, see attached, describing our legal duties and our practices concerning your health information.
NCAP’s NPP describes how it may use and disclose your Protected Health Information (“PHI”) to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your PHI. “PHI” is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health or condition and related health services.
NCAP reserves the right to change its NPP at any time and if such a change is made, the new NPP will be effective for all PHI that we maintain at that time. Upon your request, we will provide you our NPP; the attached is NCAP’s current NPP; you may also obtain a copy by calling the NCAP office at (970-224-2985) and requesting that a copy be emailed or mailed to you.
How do I file a complaint and/or ensure that someone will contact me regarding concerns I have?
NCAP does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. If you believe that NCAP or any NCAP third-party business partner has failed to provide services, violated your privacy rights or discriminated against you in another way, you can file a notice of complaint (see attached form) in-person, or by mail, fax or email.
Transparency in Coverage – Machine Readable Files
This link leads to machine readable files that are made available in response to the federal Transparency in Coverage Rule.
